FINISHING COURSE FOR
CALL CENTER AGENT
FCCAT (100 HOURS)
NEW CAREER? FORMER OFW?
FRESH GRADUATE? RETIRED?
RETRENCHED? UNEMPLOYED?
UNDERGRADUATE?  

WE CAN HELP YOU BUILD A
GREAT CAREER! CALL US NOW!

Take the best route to being a
call center agent! BPO Training
Academy’s FINISHING COURSE
FOR CALL CENTER AGENTS
(FCCAT) is an innovative
curriculum that features the
"Holistic Formula to Success!”.
Gain confidence and learn the
latest call center theories and
skills from industry veterans.  
FCCAT  integrates  confidence &
personality improvement,
Grammar (written/oral) , Accent
Reduction,  US 101, business
communications,computer
navigation,  comprehensive call
center soft  skills training   
guided by highly-qualified
industry experts. Our training
program is designed by
qualified specialists in the field
using the following:

Lectures
Multimedia presentations
Live Call Simulation
Hands-on exercises
Facilitated discussions
Situational practice

BPO Training Academy will give
you the BEST TRAINING  to get
employed in the Call Center
industry.  Certificates are issued
upon completion.

If you're at least 18 years old,  
want to be part of the growing  
Business Process Outsourcing
(BPO) industry  and establish a
great career then this class is
for you. Sign up today and start a
GREAT BPO CAREER!

SCHEDULE:

For other schedule- Please call

FCCAT TRAINING
(WITH CERTIFICATE)
NUMBER OF HOURS: 100 HRS.
DAYS: Monday-Saturday
TIME:  8:00 P.M.-5:00 P.M.

REGULAR RATE:
(100 hours + 4 hours)
PHP 8,500


* reservation of slot is
required.  first-come, first-
served basis






This program provides an in-
depth knowledge and hands-on
practice with the skills required
for immediate employment in a
call center industry.  An
approach to call center training,
which will focus on customer
service. The purpose is to
provide the trainee with a more
understanding and skills
needed to become a successful
call center agent. Covers the
comprehensive training on
grammar, accent, excellent
customer service, sales
techniques, proper phone
handling, US 101, computer ,
and  career guidance.
Implementation of best practice
learning techniques that blend
classroom, hands-on, and a
variety of presentation formats
for dynamic and effective
sessions.  These training are
conducted by  call center
professionals.

SCHEDULE:

COMPREHENSIVE CALL
CENTER AGENT TRAINING

NUMBER OF HOURS: 120 HRS.
DAYS: Monday-Friday
TIME:  8:00 A.M.-5:00 P.M.

REGULAR  RATE:
PHP 8,500

COMPREHENSIVE CALL
CENTER AGENT TRAINING
ICCAT  program includes
Basic to Advance Grammar,  
Accent Neutralization, Resume
writing, Call Center Industry
Customer Service, Call
Simulation, Confidence
building exercises and much
more... - all critical to be
employed as a  
PROFESSIONAL
CALL CENTER AGENT.

BPO Training Academy’s
experienced communication
practitioners and highly-
qualified educators facilitate the
40- hour course that is
designed for interactive
learning, incorporating clients’
vision and mission in the
module.

ICCAT  is ideal for those
who want to have a  skills and
knowledge  in pursuit of
individual career change or
growth.   FASTEST & SUREST
ROUTE !

SCHEDULE:
ICCAT TRAINING
(WITH CERTIFICATE)

Monday to Friday
Time: 8:00A.M.-5:00 P.M.

* LIMITED SEATS -reservation of slot
is required . This is on a first- come,
first-serve basis. Please reserve now!








Before, the  majority of call
center only cater for voice based
communications (i.e. telephone
calls ), but the demand for non-
voice account is significantly
increasing due to the modern
lifestyle and technology.   Non-
voice  call center agent who can
support the customer through
different transmission method
(SMS/TEXT, EMAIL, FAX, WEB
CHAT and other media)  is
significantly increasing.  

Modern consumers are more
mobile, more cost conscious
and they want convenience, no
matter where they are. This
NON-VOICE CALL CENTER
AGENT TRAINING is designed
around existing call centre
processes, practices and
dynamics.

Email has now become the
primary means of data
transmission and customer
relationship management. As a
result many companies are
outsourcing their non-voice call
center needs, including Email
support services. The billions of
SMS message sent each day
demonstrate how rapidly SMS
has become the channel of
choice for many people.

Don’t let your local accent stop
you from becoming a call center
agent.  Be in demand! Train
now and start a  non-voice call
center agent career!

Requirements:  Basic computer
knowledge (such as MS Word).

SCHEDULE:
MONDAY TO FRIDAY

NON-VOICE CALL CENTER
AGENT TRAINING

Weekday:
Please call
Weekend: Saturday
Please call
Time: 8:00A.M.-12:00 NOON

REGULAR  RATE:
PHP 3,500

BPO SCHOLAR RATE:
PHP 1,500
* LIMITED SEATS -reservation
of slot is required .  This is on a
first-come, first-serve basis.
Please reserve now! One
student per computer.
INTENSIVE & SHORTEST
WAY TO SUCCESS!
BEFORE  PHP 5,000   
NOW
ONLY
PHP 4,500
BPO SCHOLAR RATE*
ICCAT
NON-VOICE CALL CENTER
AGENT TRAINING
IELTS
International English
Language Testing System
PROMO RATE: PHP 2,880
Complete preparation for
Academic or General
Training IELTS covering all
the four IELTS sections
(reading, writing, listening
and speaking) and other
essential IELTS skills

Full and complete IELTS
practice tests

Up-to-date with 2010 IELTS
standards

IELTS, the International English
Language Testing System, is
designed to assess the
language ability of candidates
who need to study or work where
English is used as the language
of communication.IELTS is a
specialized international English
proficiency
qualification. It conforms to the
highest international standards
of language assessment. It
covers the four language skills –
listening, speaking, reading and
writing.

It is designed to assess the
language ability of candidates
who wish to study in institutions
of higher education or work in
places where English is the
language of communication.

Who is it for?
IELTS is recognized by
universities and employers in
many countries, including
Australia, Canada, Ireland, New
Zealand, the UK and the USA. It
is also recognized by
professional bodies,
immigration authorities and
other government agencies.
More than 700,000 people a
year take the test.

Course Duration
8 days  - 32 Hours
REGULAR RATE:PHP 5,200
BPO PROMO RATE: PHP 2,880





American Pronunciation &
Accent Neutralization offers a
detailed lesson on the
production of the vowel and
consonant sounds down to
stress and intonation
patterns and liaisons.  
Achieve the English neutral
accent through exercises that
involve speech recording and
rigorous talking activities
monitored periodically and
individually.  Converse
comprehensively to help
master pronouncing English
words and gain confidence in
using the English language.

AMERICAN PRONUNCIATION
& ACCENT NEUTRALIZATION
TRAINING

NUMBER OF HOURS: 20 HRS.
NUMBER OF  DAYS: 5 DAYS
DAYS: Monday-Friday
TIME: 1:00 P.M.-5:00 PM






Provides you basic to advanced
grammar lessons.  Gain
mastery starting from
subject-verb agreement, tenses,
and prepositions.  Enrich your
grammar proficiency as you
undergo practice examinations
that involve average to difficult  
grammar exercises/ skills,
idiomatic expressions, analogy,
reading, and listening
comprehension.  Finally,
assess your English proficiency
as more comprehensive and
standardized tests will be given
for your final examination.  
Student, employees, and career
seekers ought to take
advantage of this program /  
course which provides a solid
foundation of language
competency ranging from the
field of education to business.

WEEKLY SCHEDULE:

GRAMMAR TRAINING

NUMBER OF HOURS: 20 HRS.
NUMBER OF  DAYS: 5 DAYS
DAYS: Monday-Friday
TIME: 8:00 A.M.-12:00 NOON.

AMERICAN PRONUNCIATION
& ACCENT NEUTRALIZATION
TRAINING (20 HOURS)
GRAMMAR TRAINING
20 HOURS
TRAINING
and
SERVICE
OUR PARTNERS:
COPYRIGHT 2006-2014© BPO Training Academy. All rights reserved
Be a Call Center Agent in 1 week! A Great Career is waiting for you. Call us now!
Call Center Training
NEW!


ENROLL NOW & AVAIL OF PARTIAL
SCHOLAR RATE  PHP 4,500.
REGULAR RATE  PHP 5,000.

OCTOBER 13-OCT. 17,2014
GRADUATION & HIRING: OCT.
20,2014

OCTOBER 27-OCT. 31,2014
GRADUATION & HIRING:
NOV.3,2014

NOVEMBER 10-14,2014
GRADUATION & HIRING:
NOV.17,2014

NOVEMBER 24-28,2014
GRADUATION & HIRING: NOV.29
,2014

DECEMBER 1-15,2014
GRADUATION & HIRING: DEC.6,2014

DECEMBER 8-12,2014
GRADUATION & HIRING:
DEC.15,2014

DECEMBER 15-19,2014
GRADUATION & HIRING:
DEC.22,2014

18th Floor, Unit 1806
CITYLAND HERRERA TOWER,
V.A. Rufino St. Corner Valero St.
Salcedo Village, Makati, City
(beside PB COM Ayala corner
Rufino St.)

REQUIREMENTS:
Please bring updated resume and
any valid Identification card

CONTACT INFORMATION:
(02) 625-0850 office landline
MOBILE NOS:

0999-997-9723
0946-886-8172
0922-300-3624

email us at:

admin@bpotrainingacademy.com