BPO INDUSTRY PROFILE

The Philippines’ business process outsourcing (BPO) industry targets to increase its size to a 900,000-strong workforce and increase its
revenues to US$13 billion by 2010. This was revealed in a report entitled Offshoring and Outsourcing in the Philippines: Roadmap 2010,
launched by the Business Processing Association of the Philippines (BPAP).

Philippine Senator Mar Roxas was confident that the country’s BPO industry can increase its revenues and work force fourfold in four
years, as projected by the BPAP. “We have the best people in the BPO industry on our side. As big a part as they have already played in
our economy, I foresee even greater things ahead,” said Roxas.

As former secretary of Trade and Industry, Roxas oversaw and encouraged the growth of the BPO industry,I am positive we can achieve
the targets in the 2010 roadmap if we maintain the discipline and perseverance that we have already shown in years past,” Roxas, the
chairman of the Senate committee on trade and commerce, added.
He agreed with the BPAP’s recommendations to disperse investments nationwide, and to tap retirees, housewives and other individuals
as potential employees of the “new wave.”
SECTOR
 2004
 2005
 2006
 2010
CONTACT CENTER
 64,000
 112,000
 160,000
 500,000
BACK OFFICE PROCESSING
 15,000
 22,500
 36,000
 299,000
MEDICAL TRANSCRIPTION
 4,000
 5,500
 7,000
 122,000
LEGAL TRANSCRIPTION
 300
 450
 675
 2,764
OTHER DATA TRANSRIPTION
 2,000
 3,000
 4,000
 13,000
ANIMATION
 3,000
 4,500
 6,500
 41,000
SOFTWARE DEVELOPMENT
 10,000
 12,000
 16,000
 75,000
ENGINEERING  DESIGN
 2,000
 2,800
 4,400
 21,000
DIGITAL CONTENT
 200
 500
 1,000
 16,000
TOTAL
 100,500
 163,280
 237,175
 1,120,764

Roadmap to 2010: Number of Employees per BPO Sector

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Philippine BPO / IT Services Forecast (Source: BOI-CICT-BPA/P)